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Revolutionizing E-Commerce
for Samsung in Ukraine

Protoria, the exclusive operator of Samsungʼs retail stores in Ukraine, required a new e-commerce platform to empower its sales operations nationwide.
Product Discovery
Product Design
Web Development
Revolutionizing E-Commerce for Samsung in Ukraine
Samsung

Client profile

Client profile

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Client

Protoria – Retail Service Provider №1 in Ukraine

Industry

Retail and E-commerce

About client

Protoria specializes in product market introduction, establishing both online and offline stores, providing operational support, and developing mono-brand networks. Protoria introduced the concept of Samsung Experience Store in Ukraine and operates Samsung mono-brand retail stores nationwide. The company has opened and operates over 60 retail locations.

Portfolio includes:

Samsung, Lenovo, L’Oreal, Huawei

Objective:

The existing online store, unable to meet growing stakeholder demands, reached its end of life. Monosoft had to build the new system from scratch, making it highly adaptive to accommodate these evolving business needs, presenting several unique development challenges.

13

APIs integrations

40+

customisable parameters for each product

Objective
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Challenge

  • As the platform is detrimental to the client’s sales activities, it needed to integrate diverse requirements from marketing, sales, logistics, warehouses, and finance stakeholders into one system.
  • Building a system that supports extensive customization for Samsung’s vast product range, including dynamic product characteristic management and accessory linking.
  • Implementing a sophisticated order management system, adaptable to business evolution, with detailed tracking, flexible status system, and customizable reporting features.
  • Merging multitude of third-party systems and APIs, including payment gateways, delivery services, inventory management, and financing options, into a unified backend infrastructure.
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bottomDecoration
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Solution

step 1

Requirements Gathering

Monosoft conducted comprehensive interviews with all stakeholders to understand and document their specific needs, crafting detailed PRD (project requirements documentation) covering every aspect of the desired functionality

step 2

Development

Based on requirements from Step 1 Monosoft team delivered a robust e-commerce platform.

Solution
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System Components

Client’s team:

User Frontend

Developed by the client’s team, focusing on the visual part of the buyer’s experience and upholding Samsung branding guidelines.

Monosoft Team:

Core Backend

Core Backend

Robust backend implementing the project's extensive features and business logic.It provides a versatile API for communicating with multiple frontends, supporting dynamic system management, content control and integration with multitude of 3rd party services.

Admin Panel

Admin Panel

In a system with this degree of complexity the admin panel is a critical component, serving as the command center for managing the platform's complex operations. It offers tailored tools for product and order management, and integrates key functions like sales analytics, finance, and logistics.

Integrations

Integrations

To automate and streamline business processes, the project features integrations with 13 distinct APIs of the client’s business partners

logo
Accounting software

real-time order data exchange

logologologo
Multiple payment solution providers

payment processing

logologologo
Delivery services integration

order creation and tracking

logo
POS system

real time ingestion of retail orders

logo
Financing and credit engine

instant consumer financing applications

logo
Loyalty program provider

purchase bonuses and special offers

Warehouses

stock tracking system

SMS notification system

order updates and support

Infrastructure

Infrastructure

To bring the project to life, Monosoft set up the project infrastructure, including Kubernetes environments, load- balancing, contend delivery network and deployment pipelines

Core Backend
direction
Robust backend implementing the project's extensive features and business logic.It provides a versatile API for communicating with multiple frontends, supporting dynamic system management, content control and integration with multitude of 3rd party services.
Admin Panel
direction
In a system with this degree of complexity the admin panel is a critical component, serving as the command center for managing the platform's complex operations. It offers tailored tools for product and order management, and integrates key functions like sales analytics, finance, and logistics.
Integrations
direction
To automate and streamline business processes, the project features integrations with 13 distinct APIs of the client’s business partners
Infrastructure
direction
To bring the project to life, Monosoft set up the project infrastructure, including Kubernetes environments, load- balancing, contend delivery network and deployment pipelines

Like what we created

with Samsung?

Our teams are ready to dive into your project!

Monosoft

Key Features

Custom Content Management System (CMS)

A custom-built CMS designed specifically for the needs of the vast Samsung product range and online sales and marketing requirements.

lineDesktop
Ipadline

Comprehensive Product Range Management

  • Granular Product Customisation

    As Samsung product line includes over 70 product categories, and the system supports custom variations of each product, from a color of a smartphone to a number of vegetable containers in a fridge.

  • Dynamic Characteristic Management

    A flexible system for managing and adjusting product characteristics as per product category specifics, market trends and customer feedback.

  • Accessory Linking

    Systematic association between main products and their compatible accessories.

Sophisticated Order Management System

  • Flexible Status System

    As processes of the business evolve, so does the range of order statuses - every step of the order pipeline could be adjusted to the business needs.

  • Customisable Order Records Export

    The export system includes over 40 customisable parameters and template creation feature, so each stakeholder can generate a report tailored to their needs to harness the full power of sales analytics.

  • Detailed Order Logs

    A complete order progress history is available, with detailed information about each step and status change.

  • Unfinished Checkout Tracking

    A feature to track incomplete purchases and initiate follow-up actions.

Mac

Real-Time Warehouse Inventory Management

A system for monitoring and managing stock levels, ensuring availability and minimizing overstock or understock situations.

MacBookPro

Advanced Delivery Tracking and Management

As processes of the business evolve, so does the range of order statuses - every step of the order pipeline could be adjusted to the business needs.

XiaomiPad5

Customizable Promotions and Discount Codes

Tools to create and manage unique promotional deals and discount codes tailored to the specifics of each product category, enhancing marketing strategies and customer engagement.

XiaomiPad6

Financing Options Management:

  • Integration with Banking APIs

    Seamlessly integrating with banks’ financing APIs to offer a variety of credit options.

  • Streamlined Credit Application Process

    Simplifying the credit application process to enhance customer experience and increase credit product sales.

SurfacePro8

B2B Order Management and Accounting

A dedicated interface for handling business-to-business (B2B) orders and associated accounting tasks, streamlining operations with corporate clients.

XiaomiPad6

Service Appointment Management System:

A system for scheduling and managing service appointments, enhancing customer service efficiency and satisfaction

SurfacePro9

Detailed Admin and Permissions Management:

An extensive system for managing administrative roles and permissions, ensuring secure and efficient operation of the platform.

SurfacePro10

Key Features

Desktop
Custom Content Management System (CMS)
direction

A custom-built CMS designed specifically for the needs of the vast Samsung product range and online sales and marketing requirements.

Desktop
Comprehensive Product Range Management
direction
  • Granular Product Customisation

    As Samsung product line includes over 70 product categories, and the system supports custom variations of each product, from a color of a smartphone to a number of vegetable containers in a fridge.

  • Dynamic Characteristic Management

    A flexible system for managing and adjusting product characteristics as per product category specifics, market trends and customer feedback.

  • Accessory Linking

    Systematic association between main products and their compatible accessories.

Ipad
Sophisticated Order Management System
direction
  • Flexible Status System

    As processes of the business evolve, so does the range of order statuses - every step of the order pipeline could be adjusted to the business needs.

  • Customisable Order Records Export

    The export system includes over 40 customisable parameters and template creation feature, so each stakeholder can generate a report tailored to their needs to harness the full power of sales analytics.

  • Detailed Order Logs

    A complete order progress history is available, with detailed information about each step and status change.

  • Unfinished Checkout Tracking

    A feature to track incomplete purchases and initiate follow-up actions.

Mac
Real-Time Warehouse Inventory Management
direction

A system for monitoring and managing stock levels, ensuring availability and minimizing overstock or understock situations.

MacBookPro
B2B Order Management and Accounting
direction

A dedicated interface for handling business-to-business (B2B) orders and associated accounting tasks, streamlining operations with corporate clients.

XiaomiPad5
Financing Options Management
direction
  • Integration with Banking APIs

    Seamlessly integrating with banks’ financing APIs to offer a variety of credit options.

  • Streamlined Credit Application Process

    Simplifying the credit application process to enhance customer experience and increase credit product sales.

XiaomiPad6
Service Appointment Management System
direction

A system for scheduling and managing service appointments, enhancing customer service efficiency and satisfaction

SurfacePro8
Detailed Admin and Permissions Management
direction

An extensive system for managing administrative roles and permissions, ensuring secure and efficient operation of the platform.

SurfacePro9

Technologies and Architecture

Technologies and ArchitectureTechnologies and Architecture
Circles

Results and Impact

While the specific figures are confidential,
the new Samsung e-commerce platform enabled the client to:

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Boost
revenue

Boost revenuefrom financed product sales due to seamless credit initiation processes.

IMPROVE
ORDER PROCESSING

Improve order processingspeed thanks to new order management system.

halve
the time

Halve the timeback-office staff spend on content management.

Expand online
product offerings

Expand online product offeringsproviding customers with detailed product characteristics.

Rely on
online sales analytics

Rely on online sales analyticswhen making strategic decisions, enabled by the new technology.

Automate
delivery Process

Automate delivery Processproviding clients with instant and seamless order tracking.

CirclesResults

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